Contact Us

 

Customer Service - Residential Mortgages
Answers to frequently asked questions are available online

Hours of operation: Monday to Friday 8:30am to 8:00pm (EST)
Address: 100 University Avenue, North Tower, Suite 700, Toronto, Ontario M5J 1V6

Telephone
Fax
Email
888.488.0794
866.325.2563
customer@firstnational.ca

Escalation and Complaint Resolution - Residential Mortgages
If you have any concerns or a complaint regarding your residential mortgage
that you believe has not been resolved to your satisfaction, please contact our
Customer Care Department and include:

your name;
your address/e-mail address or phone number (including area code);
your mortgage number;
the details of your concern or complaint, including with whom you have
already discussed the issue; and
 
address your fax or email to our Customer Care department.

Telephone
Fax
Email
866.635.9925 866.325.2563
care@firstnational.ca

Office Hours:

Monday – Friday
8:30am to 6:00pm (EST)
 

Commercial Mortgages

Telephone
Fax
Address
416.593.1100
800.465.0039
416.593.1900
800.463.9584
100 University Avenue
North Tower,
Suite 700
Toronto, Ontario
M5J 1V6
Office Hours:
Monday – Friday
8:30am to 5:30pm (EST)
 
   

Head Office - Toronto

Telephone
Fax
Address
416.593.1100
800.465.0039
416.593.1900
800.463.9584
100 University Avenue
North Tower,
Suite 700
Toronto, Ontario
M5J 1V6
Office Hours:
Monday – Friday
8:30am to 5:30pm (EST)
 
   

Regional Offices

Vancouver Telephone Fax Address
604.681.5300
800.567.8711
800.567.0711
1090 Homer Street
Suite 200
Vancouver,
British Columbia
V6B 2W9


Calgary
Telephone Fax Address
403.509.0900
888.923.9194
888.923.9195
800 - 5th
Avenue S.W.
Suite 600
Calgary, Alberta
T2P 3T6


Montreal Chartered Real Estate Residential Residential Fax Address
888.499.1733 866.516.4074 2000 Peel Street
Suite 200
Montreal, Quebec
H3A 2W5


Halifax
Residential
Residential Fax
902.222.2236 902.222.2236
Commercial
Commercial Fax
902.452.0776 902.835.2157


Investor Relations
Ernie Stapleton, Fundamental Communications
Email: ernie@fundamental.ca
Telephone: 905.648.9354


Privacy Officer
Telephone: 416.593.1100
Email: privacy@firstnational.ca

First National Policy for Accessibility for Ontarians with Disabilities (AODA)