KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Inspiring others in HR

We’re always looking for professionals who bring a unique combination of passion, open mindedness and strong experience. For us, it’s important to find people that can both understand and contribute to our culture of going beyond service through ingenuity and responsiveness. While we work hard and strive for ambitious goals, we also know it is important to have fun and be energized by what you’re doing.

If you’re an experienced professional who is looking for a career where you can contribute, grow and make a real difference, explore our current opportunities.


Read what some of our top talent in HR shares about working at First National: