KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Experienced Professionals

A successful career is a journey
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Nicholas Iacovelli

Regional Sales Manager, Residential Sales, Quebec

Where I started:

I began my career at First National as an underwriter. After one year, I became an Internal Account Manager. I held that position for two years and then became an Account Manager. After eight years in that role, I was promoted to my current role as Regional Sales Manager (RSM). I act as a liaison between sales and underwriting, as well as mortgage brokers and their management teams. My team consists of five Account Managers who service brokers in English and French across the province of Quebec.

How I grew:

While I was an underwriter, the sales team invited me to attend broker meetings and let me take the lead on presentations. It was a unique opportunity to build relationships with brokers, which helped me establish a strong foundation for the Account Manager role. My attitude was also really instrumental in helping me develop my career at First National. I learned to focus on what I could control rather than external factors beyond my control. That change in mindset contributed to my results – both in achieving numbers and building strong, enduring relationships internally and externally.

The support I received:

I have always been motivated to excel, and management encouraged my ambition. If I ever needed training to get to the next level, it was always available. I also completed several courses on First National’s Learning Network. During my time as Account Manager, my General Sales Manager supported my learning by exposing me to management responsibilities. He invited me to attend meetings with management teams at brokerages, included me in special management projects and allowed me to help with internal management as well. All of those “extras” readied me to take on my current role as RSM.

The First National difference:

My experience at First National has been incredible. I feel like I am part of a family that appreciates who I am and how I contribute. I am fortunate to work with amazing clients and colleagues every day. For me, three main things stand out about First National. First, our service is unparalleled. Everyone works hard to be their best for mortgage brokers and deliver fast approvals. Sales and underwriting work together seamlessly, and we are all dedicated to client satisfaction. Second, our technology makes life easier for both brokers and clients. With Merlin, brokers can manage their files quickly and conveniently online. My Mortgage offers clients 24/7 online mortgage management, so people get information and complete tasks when it works for them. And finally, management really cares about employees. Employees complete surveys regularly. Leaders then take the feedback and apply it to improving how we work. People feel heard and empowered when their perspectives become action and positive change.

My advice and perspective:

If you are interested in a position, express that interest. Be brave. Ask questions. Show initiative to learn about other positions other than the one you’re currently in. There may not be availability right away, but things change very quickly, and opportunities open up. It’s important to always be ready if you want to keep growing. First National is a family that appreciates and respects its people. There are a lot of opportunities for growth and advancement, and management encourages ambition.

 

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