Manager, Third Party Residential Underwriting
Where I started:
Eighteen years ago, I moved to Canada to make a better life for myself. I did not have a lot of work experience. My first job was in a mortgage broker office as a loan processor. Mortgages were something completely new to me, so I had a lot of learning to do about the products and the role of the mortgage broker. I then moved to the lending side, working as a junior and senior underwriter, and then an operations manager. In 2015, First National approached me to manage a team for them. I have 12 people including underwriters, funders and fulfillment specialists, reporting directly to me.
How I grew:
I relied on several different approaches to promote my growth within the company – transparent conversations, adaptability to change, being humble and respectful, asking for guidance when needed and sharing my expertise and knowledge.
The support I received:
My managers were so generous with recognition, which is hugely motivating for me. Everyone wants to be recognized for good work. Micromanagement doesn't exist at First National. My managers always stood by my decisions. It’s a very empowering culture, which helped me gain strength and confidence in my ability to make sound decisions.
The First National difference:
Working full-time with two kids at home and a long commute requires balance. At First National, I have the flexibility I need and incredible support from senior management and my colleagues. The Vancouver office is a fun-loving environment and really, one big, happy family. We are very team driven. We have six individual teams that work as one in supporting and empowering everyone. I am very proud to work for a company that values compassion, respect and understanding.
My advice and perspective:
If you keep working hard, success will follow. There is no substitute for hard work. Maintain your drive and passion to work and never be afraid to take the plunge. If you see an opportunity, recognize it and take the chance. Identifying your goals and knowing your strengths will help you grow and achieve incredible things.