KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Starting your career

A successful career is a journey

Grow: managers as mentors

In most cases, managers have been where you are. They took the same steps that you’re taking on your career path. So they are a wealth of insight and excellent facilitators of opportunity.

Build a strong relationship with your manager. Be transparent about your career goals. Dedicate yourself to your existing role, but be clear and bold about your desire to progress and grow.

Your manager will be honest with you. He or she will help you identify your strengths and areas that may require more development. You can then work on those areas, by taking either internal or external courses.

The more trusted advisors that you have on your career journey, the more connected you will become to both opportunity and possibility.