Outsourced mortgage servicing solutions

Integrate expert mortgage servicing into your existing operations

Many financial institutions are looking to expand into mortgage servicing, but don’t want to take on the risk, cost and complexity of building in-house capabilities. First National offers outsourced mortgage servicing solutions to help you pursue your growth strategies and speed time to market.

Our servicing solutions cover products including insured high ratio, conventional, MBS and CMBS mortgages. We integrate seamlessly into your existing operations, providing your business with the advantages of our 25 years of experience, financial stability and extensive investor network.

Our mortgage servicing process includes:

  • Boarding
  • Customer care and training
  • Documentation
  • Service and administration
  • Escrow administration
  • Collection and default management

Choosing First National as your outsourced mortgage servicing provider, you can expect:

  • An ongoing commitment to going beyond service: customers that do business with you will have a simple, seamless experience because the team behind you is dedicated to executing quickly and delivering what it promises.
  • Technology innovation: tasks and processes will be more efficient for you and your customers through the use of First National’s proprietary customer and investor portals. The recently enhanced investor portal provides access to First National’s mortgage servicing program and includes an automated document transfer platform.
  • Complete transparency: you will receive regular management reports that meet the highest regulatory standards and consistently help you drive operational improvements.;

First National is a Primary, Master and Special Servicer of CMBS mortgages and is currently the only Canadian servicer to be rated by DBRS, Standard and Poor, Moody and Fitch.

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