KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Condo inventory property

Condo refers to condominium units, which are registered separately (stratified) and available for sale individually. Retail, office and industrial properties can also fall under this definition.

In the vast majority of cases, borrowers secure loans for the entire condominium property. However, there are times where a condo inventory loan makes sense. With a condo inventory loan, the borrower pays the loan down as individual units are sold.