KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Resources & Insights

Original perspectives and personal viewpoints on developments and industry trends.

Podcast: The impacts of scarcity with Wendy Waters of GWL Realty Advisors

Jul 18, 2019

First National Financial LP


Wendy Waters is back for her third appearance on the podcast. The discussion revolves around Canadian demographics and the impact that has on real estate. Of particular interest is the large number of new Canadians in their 20s and 30s.

Wendy, Aaron, and Adam also have an in-depth conversation about co-working office space. We hear about some of its advantages and disadvantages, its presence in Canada, and why we are seeing more and more of these spaces.

Topics covered include:

  • Reasons for the price increases in Toronto over the past three years.
  • The “millennial” label.
  • The housing market in Vancouver cooling off due to government policy.
  • Why we have to increase housing supply.
  • Condo projects getting sidelined in Vancouver.
  • Effects on office space due to the influx of immigration.
  • The relative weight of real estate costs when running a business.
  • Advantages and disadvantages of collaborative working spaces.
  • Economic downturns potential effect co-working space.
  • Potential expansion of tech companies into Calgary.
  • Multi-story industrial spaces.
  • Food-ordering apps and their effects on real estate.
  • The most interesting takeaway from Wendy’s recent research


Our experts

Contact one of our experts today.