KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Season’s greetings from First National Québec

  • Michael C. Williams, Regional Vice President, Commercial Financing, Québec and Atlantic Canada

With the holiday season upcoming and the New Year just around the corner, I’m starting to get in the spirit, and I hope you are too. This is the time of year, every year, to focus on what’s good in the world.

Personally, I feel very fortunate to live in Québec and to work alongside my colleagues at First National in serving smart, loyal, forward-thinking clients.

On that note, I would like to sincerely thank you for giving us the opportunity to play a role in your business in 2020 and to demonstrate, through the year’s challenges, that First National is an always reliable, consistent supplier of capital and a partner upon which you can depend for expert advice and certainty of execution.

Due to strong demand, we will end the year in record fashion and enter 2021 with excellent momentum.  To ensure we have the resources to serve your needs, I’m pleased to say we recently added three new analysts to our Québec team. Their professional profiles are on our website.

In closing, and on behalf of my colleagues at First National, I wish you and your family a healthy, happy, and prosperous New Year.