KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Wonder what we're up to on Canada's west coast? Let Michael Yeung fill you in

  • First National Financial LP


In February, First National signalled its intention to grow and expand its commercial lending book on the west coast by recruiting Michael Yeung to lead our team in British Columbia.

Michael joined us with a 25 year track record of success in the B.C. market and a driving ambition to bring our proven lending approach to more clients on a broader set of real estate assets and development projects than ever before.

Although it's only been a couple of months, Michael and the team are off to a strong start and ready to do even more.

To give us an update, and a first-hand account of his service philosophy, Michael prepared a short video.

For a more in-depth view of our capabilities in B.C., or to learn more about our large west-coast appetite for new assets, let Michael or his team fill you in personally.