KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


First National’s Development Charges Index

First National publishes its Development Charges Index frequently based on constant, cross-Canada surveys of charges levied by selected municipalities. This is our Winter 2019 edition and it is based on the latest available data from 2018 and 2019. With many communities entering a new budgetary cycle, and contemplating increases, watch for an update.

Development Charges Index Tables

  • Ontario

  • British Columbia

  • Prairies

  • Maritimes