KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Two solutions to help protect your client’s home and family

When making such a large financial investment, it is natural that your clients want to protect it. First National offers two product solutions – one to help protect your client's home and one to help protect your client's family (Creditor’s Group Life Insurance) – in the event of unforeseen circumstances.

For information on these two programs, visit the links below on our Residential Mortgages page:

Echelon Home System Warranty Program: up to $10,000 annually in eligible home repairs.

Credit Security Plan creditor's group life and disability insurance: (Enhanced Product offer available after June 1st 2018) Life and disability insurance coverage for your First National mortgage that can help your clients protect ytheir family’s financial security in the unexpected event of your death or if they are unable to work due to a serious accident or illness. If they were offered Life only coverage (prior to June 1, 2018) and want to explore the new Life and Disability insurance coverage please call 1 800 295-6472 for a quote.