As mentioned, the health and safety of our employees are of the utmost importance. We have enhanced our cleaning protocols and continue to monitor the information provided by public health in regard to COVID-19 to make informed decisions.

We have made the decision to implement a Work From Home policy for many of our First National team members beginning Monday, March 16, 2020. We have the technology infrastructure and tools in place to make it easy for our employees to effectively support you from anywhere.

For more information and to stay up to date, you can visit the Government of Canada’s COVID-19 information page (canada.ca/coronavirus or call 1.833.784.4397) or the World Health Organization’s information page (https://www.who.int/emergencies/diseases/novel-coronavirus-2019).

First National’s call centre will continue to stay open. Our team is available to answer any questions you may have about your mortgage.

Please note that due to COVID-19, you may experience higher than normal wait times. We encourage you to visit My Mortgage, where you can continue to manage your mortgage online, 24/7.

Your patience is appreciated, and we thank you for your understanding.

We appreciate the urgency of the situation surrounding COVID-19, but we ask that customers do not come to our corporate offices as the majority of our staff is working from home and we are not equipped to assist customers in person. 

If you are experiencing financial hardship due to COVID-19 and you would like to request a mortgage payment deferral, extend an existing mortgage payment deferral or cancel a mortgage payment deferral please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

All deferral requests must be requested through the online form. Emails will not be accepted.

 

During these challenging and uncertain times, we wish to confirm that First National has a financial relief program in place to address payment difficulties caused by the current COVID-19 pandemic. We appreciate that there may be requests to self-isolate, a pause to regular employment or other work-related matters resulting from COVID-19 that may impact you. 

If you are experiencing financial hardship due to COVID-19 and you would like to request a mortgage payment deferral or a mortgage payment deferral extension, please submit a request through My Mortgage or fill out our online mortgage payment deferral request form.

Please note: By filling out and submitting the form you are requesting to defer your mortgage payments. If you are only looking for information, we ask that you contact us by phone at 1.888.488.0794. 

We commit to working with our customers on a case-by-case basis.

A payment deferral means that First National allows you to have a break from your regularly scheduled principal and interest payments for an agreed-upon period of time. The interest on your mortgage loan continues to accrue but it is added to your outstanding mortgage principal instead of becoming due on your usual payment dates. Note that payment deferrals could extend the amortization period of your loan. However, once you are able to re-start a regular payment schedule, First National can help you get your amortization back to where you want it to be by using one of your flexible prepayment privilege options. First National does not offer interest-free deferrals.

If you have sent us a message to defer your payment due to the impact of COVID-19 and you’ve missed a payment because we are unable to get back to you before your next payment, you will not be reported to the credit bureau(s) at this time.

First National is not offering interest-only payments. If you require payment assistance because you have experienced financial hardship due to COVID-19, please submit a mortgage payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

We are committed to working with our customers on a case-by-case basis to provide solutions to meet each customer’s unique financial challenges. Similar to other lenders, this support may include up to 6 months of mortgage deferrals to those who have experienced financial hardship due to COVID-19. If you require payment assistance because you have experienced financial hardship due to COVID-19, please submit a mortgage payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form. 

First National is committed to helping all our customers who are experiencing financial hardship as it relates to income from rental properties due to the impacts of COVID-19. If your tenant is unable to pay rent and you need to request a mortgage payment deferral, please submit a mortgage payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

Please note: By filling out and submitting the form, you are requesting to defer your mortgage payments. If you are only looking for information, we ask that you contact us by phone at 1.888.488.0794.

First National’s privilege payments are flexible and can be altered/stopped with adequate notice. Given the unprecedented volume of requests, our turnaround times have increased, and it will take longer than normal to get back to you. If you have utilized your privilege options and would like to remove them in order to pay your regular principal and interest payment, please send us a request via the Contact Us page on My Mortgage. You can reduce your payment by removing your 15% payment increase and stopping all ongoing lump sums or double up payments. 

If you still cannot afford your regular principal and interest payment and need to defer your mortgage payments, please submit a mortgage payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you have already received a mortgage payment deferral and still need financial assistance, you can request to extend your arrangements. You can request an extension on My Mortgage or by filling out our online mortgage payment deferral extension form. 

Extending your mortgage payment deferral arrangements will defer the principal and interest portion of your mortgage payments only. You will be required to pay the property tax, mortgage life insurance or any other administrative costs associated with your regular mortgage payments. 

Please note: By filling out and submitting the form, you are requesting to defer your mortgage payments. If you are only looking for information, we ask that you contact us by phone at 1.888.488.0794.

We are experiencing an unprecedented volume of calls and emails and are committed to getting back to each of our customers to discuss their payment deferral options. 

If you have submitted a payment deferral form, we will answer your inquiry as soon as we can. Please be advised that if your payment is in less than 7 days, a payment may be withdrawn, and your request will be processed for the payment that follows. 

If you no longer require financial assistance, you can request to cancel your mortgage payment deferral by filling out the deferral cancellation form on My Mortgage or through our online mortgage payment deferral form. Requests made through email or over the phone will not be accepted. 

Please note that if your next scheduled payment is due in less than 7 days, your mortgage deferral cancellation may not take effect until the payment that follows. 

Please note: By filling out and submitting the form, you are requesting to end the deferral of your mortgage payments. If you are only looking for information, we ask that you contact us by phone at 1.888.488.0794.

If you cannot access your My Mortgage account, you can complete your mortgage deferral request through our online form. Please ensure that you enter your information into the form as it appears on your mortgage documents so that we can clearly identify you. 

Requests made through email or over the phone will not be accepted. 

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca. All commercial mortgages will have a mortgage number starting with a 5 or an 8. 

If your mortgage number does not begin with these numbers, please log in to My Mortgage or use our online mortgage payment deferral form to request a mortgage deferral.