KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Keeping you informed: COVID-19

Updated May 26, 2020

The health and safety of our employees and customers is of the utmost importance. As the situation around COVID-19 continues to evolve, we want to let you know that First National Financial LP (“First National”) is closely monitoring the situation.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, extend an existing payment deferral or cancel a payment deferral please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

As you can appreciate, we are experiencing an unprecedented volume of requests. Rest assured, we are doing our best to get back to you as soon as we can. Your ongoing patience as we navigate this pandemic is appreciated. 

Here is how we will continue to support you.

My Mortgage – available to you 24/7

You can continue to manage your mortgage online, 24/7 through My Mortgage by First National. With My Mortgage you can:

  • Request a mortgage payment deferral 
  • Extend a mortgage payment deferral period
  • Cancel a mortgage payment deferral
  • Track your mortgage details
  • Review your mortgage account
  • Manage your mortgage payments
  • Update your contact information
  • Access mortgage tools

New to My Mortgage? Registering is easy. Learn how here.

Frequently asked questions

Easy, convenient mortgage management.

Track your mortgage details, review your mortgage account, manage your mortgage payments, update your mortgage account information and more – online, anywhere, at any time.

Log into My Mortgage

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