KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Hilda Wong,
Senior Vice President and General Counsel

Hilda Wong

Hilda Wong is the Senior Vice President and General Counsel for First National and oversees all aspects of First National’s legal affairs including formation of legal policy and strategy, compliance and regulatory matters, board and governance matters, contract negotiation and documentation. She is also First National’s Chief Privacy Officer and Chief Anti Money Laundering Officer. Prior to joining First National in 2007, Ms. Wong was a partner with the national law firm of Gowling Lafleur Henderson LLP and an associate with the law firms of Smith, Lyons LLP and Borden Ladner Gervais LLP.  Ms. Wong holds a Bachelor of Laws from the University of Toronto and has been in practice since 1993. Ms Wong also serves as a director on the boards of The Barbara Schlifer Commemorative Clinic and the Women General Counsel Canada Network.

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