KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Media toolkit

Our commercial and residential mortgage specialists are available for interviews and can share their unique perspectives on a variety of industry topics.

If you’re looking for more information about First National, our Investor Fact Sheet provides an excellent overview of shareholder information and takeaways from our recent financial performance. First National’s Leadership Team page also helps you learn about the many faces behind our business.

You can see First National’s latest financial reports from current and past years in Quarterly Results , and view the latest news and updates from our business on the Press Releases page.

Finally, you can browse First National’s brand assets below. Please keep in mind that you’ll need permission to use any of our official corporate images.

For more information regarding the use of First National’s images, please contact us at