KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Mortgage Solutions

Smart risk solutions to get you to your goals

What does it take to develop smart risk solutions and stand confidently behind that claim? At First National, the seed of every solution is rooted in our relationship with you and grows from what you faithfully share with us about your goals, dreams and aspirations. Backed by a structure that encourages innovation and a culture that stresses accountability, our advisors are purposeful and decisive in how they deliver performance, value and results.

Explore the financing products that we leverage to develop smart risk solutions for your property.

Retail

This type of property typically attracts a more sophisticated buyer as a result of the risk profile and operational complexities.

View the retail asset class

Multi-family

As a result of the popularity and widespread availability of multi-family properties, many people rely on this asset class to establish or build their portfolios. Points of appeal include consistent cash flow and reduced management complexity (depending on the size of the asset).

View the multi-family asset class

Office

As a result of the scale of the investment, buyers require more capital and a more sophisticated structure that includes operational expertise.

View the office asset class

Industrial

There is a lot of variation with industrial use, and the number of tenants is typically small. As a result of the diversity of use and higher risk cash flow, buyers typically require both confidence and experience.

View the industrial asset class

Seniors

A retirement home is a multi-residential property designed specifically for senior citizens. While there is a housing element to the property, there is also operational risk. Seniors homes require a high level of business acumen and management expertise.

View the seniors asset class

Storage

A subset of industrial, storage is an attractive asset class for buyers looking for consistent, durable tenants and simplified operations. 

View the storage asset class

Student housing

Students units often generate more cash flow based on the number of tenants per unit. However, owners typically balance cash flow advantages with operational complexity and the capital expenditures required to keep the units up to quality.

View the student housing asset class

Mixed-use

A mixed-use asset segregates the property for multiple uses that can include residential, office, retail, industrial, storage and/or retirement. Examples include a retail strip plaza with second floor offices, a retail storefront with apartments above and an industrial warehouse with office space rented separately. 

View the mixed-use asset class

Land

Land falls into two categories – held for the long term for future development and purchased for immediate development.

View the land asset class

Performance supported by smart risk solutions

For us, innovation is always a fusion of what clients want to achieve and how we can best use our financing products to help them do that. Review our recent financings to see how First National advisors have delivered performance and value for their borrowers.

View our latest financings

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