KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.




Development / Construction

A construction loan helps borrowers manage periodic payments for contract work during the building of a real estate asset. Construction financing is available for condominiums, retail, office, industrial, retirement and purpose-built apartments. An exit strategy for the construction loan is one of the key considerations for funding (i.e. standard financing or individual sales of mixed-use units). 

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An overview of recent First National financings across geographies and asset classes, including a brief summary of deals and the financing amounts.

Smart risk solutions in action for mixed-use

See how we’ve applied our financing products innovatively to help mixed-use borrowers achieve their goals with performance and value.

Provide funds to construct a mixed-use six-storey development

  • $69 million
  • 207 units
  • Victoria, British Columbia
  • CMHC insured affordable flex first mortgage
  • 10 years term, 40 years amortization
  • Residential LTV: 90%, Commercial LTV: 69%

Refinancing existing debt and an operating line used in construction expansion

  • $5 million
  • 9,445 sq. ft.
  • Kitchener, Ontario
  • Conventional first mortgage
  • 5 years term, 25 years amortization
  • LTV: 69%

A bridge loan to facilitate the purchase of the condo building

  • $4 million
  • 21 units
  • Edmonton, Alberta
  • First mortgage bridge financing
  • 2 years terms, interest only amortization
  • LTV: 53%

Providing funds to payout existing construction loan on a mixed-use property

  • $30 million
  • 75 units
  • Vancouver, British Columbia
  • CMHC insured affordable flex first mortgage
  • 10 years term, 35 years amortization
  • Residential LTV: 73%, Commercial LTV: 70%

Providing construction financing development and road work

  • $5 million
  • 50,075 Sq. ft.
  • Kitchener, Ontario
  • Construction financing loan
  • 2 years term, 25 years amortization
  • LTV: 63%

Loan for refinancing of mixed-use property

  • $97 Million
  • 300 units
  • Halifax, Nova Scotia
  • 10 years term and 35 years amortization
  • Loan to value: 83.8%
  • To fund an additional CMHC insured loan and shall rank pari passu with the mortgage

Funding for occupancy permits and rental achievement conditions

  • $2 Million
  • 80 units
  • Halifax, Nova Scotia
  • CMHC insured First Mortgage on the subject property
  • Mixed-use commercial building with 80 multi-family rental units
  • Commercial space is expected to be demised into 4-5 tenants

Financing land and improvements

  • $17 Million
  • 87 units
  • Vancouver, British Columbia

Latest resources and insights

Original perspectives and personal viewpoints on developments and industry trends in commercial real estate.

Growth, Value and Risk

This morning, the Bank of Canada left its target overnight benchmark rate unchanged at what it describes as its “lower bound” of ¼ percent. As a result, the Bank Rate remains at ½ percent.

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Expert insights

In Building Value, Zach Vanier tells us about himself and what he brings to his client relationships.

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Borrower perspectives

We spoke to Alain Grandmaison about his view of the industry impacts resulting from COVID-19, whether or not Junic has altered its vision for growth and why First National is a great fit for the new generation of developers.

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Capital Markets update

Neil Silverberg, Analyst, Capital Markets, looks at the latest Canadian employment numbers, the changes that were seen in rates and curves this week and more. Read the full commentary here.

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View other mixed-use mortgage solutions


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Economic and political developments – both in Canada and globally – can impact the commercial real estate market. First National experts follow these trends closely and provide honest, real and professional perspectives into what they could mean for your portfolio.