Going beyond service:
our promise to the broker community
For most lenders, service means good rates, deals that close and quick turnaround time. For us, executing efficiently is just how we do business. But service, real service, is much more.
Our service approach focuses on innovating more and delivering more so you can be more to your clients – a more informed advisor, a quicker communicator, a one-stop shop for everything to do with mortgage financing.
Working with First National, you get the benefit of:
- A lender with a sole focus on mortgages and long history of supporting, promoting and advancing the broker community as the professional, credible choice for Canadian borrowers.
- More than 25 years working with brokers to become the largest non-bank provider of single-family residential mortgages, currently serving the mortgage needs of more than 200,000 Canadians.
- National presence, with regional teams that that are capable of providing support for every stage of a deal, from underwriting to customer service post funding.
First National goes beyond service by delivering:
Value beyond rate: our rates are competitive and our product portfolio is diverse, but our real value comes from how we do business -- combining our network of expertise with robust team approach that includes underwriters, account managers and funders dedicated to efficiency and delivery.
Market education: our specialists keep you current on the latest developments in the industry so you can always provide the advice and guidance that your clients demand.
Business development opportunities: specially designed seminars and workshops help you grow your business by enhancing your skills in areas including marketing, social media and relationship management.
True enabling technology: Merlin, our proprietary technology, gives you real-time visibility into every stage of your deal and the My Mortgage customer portal helps your clients manage their mortgages online, anytime.