Our residential call centre is experiencing higher than normal wait times.
If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.
If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at email@example.com.
Be assured that we are committed to getting back to all of you who have contacted us.
Your patience is appreciated, and we thank you for your understanding.
For residential mortgage holders
For residential mortgage brokers
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