KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Being your best for more borrowers

As the types of borrowers, their circumstances and requirements continue to change, it’s important that you can address the broadest spectrum of needs possible. Having a diverse array of mortgage solutions, flexible payment options and value added features helps you be your best for more borrowers – enabling you to expand your reach and fulfill more real estate dreams.

Our mortgage solutions include:

  • A five-year fixed rate mortgage with great value and options
  • A short-term mortgage for buyers needing flexibility
  • Two options designed for self-employed home buyers and contract workers
  • A mortgage alternative for buyers looking to purchase one to four unit rental properties
  • Transfer programs
  • Home improvement programs
  • Alternative lending

Regardless of the type of buyer, the real estate goal and the preferred mortgage solution, every First National client can expect:

  • Fixed or adjustable rate terms
  • Flexible payment options
  • Diverse prepayment options (lump sum, double up and payment increase of up to 15%)
  • Flexibility for life or employment circumstances
  • Insurance solutions including home warranty and mortgage security