KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Scott McKenzie,
Senior Vice President, Residential Mortgages

Scott C. McKenzieScott McKenzie is the Senior Vice President, Residential Mortgages for First National.  Mr. McKenzie is responsible for the origination and underwriting of all residential mortgage business across Canada.  Prior to joining First National in 1989, Mr. McKenzie was Branch Manager with Guaranty Trust Company of Canada where he was responsible for the ongoing operation of a full service branch of Guaranty Trust.  Mr. McKenzie has a Bachelor of Arts (Economics) from the University of Guelph.



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