KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Multi-family residential

CMHC financing

Typically, CMHC-insured financing offers lower interest rates and longer amortizations, enabling borrowers to manage cash flow more effectively and realize higher returns.

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An overview of recent First National financings across geographies and asset classes, including a brief summary of deals and the financing amounts.

Smart risk solutions in action for multi-family

See how we’ve applied our financing products innovatively to help multi-family borrowers achieve their goals with performance and value.

Refinance the property and to repay current construction bridge loan

  • $9 million
  • 43,329 Sq. ft.
  • Longueuil, Quebec
  • CMHC Insured Refinancing
  • 10 years term, 40 years amortization
  • LTV: 85%

A CMHC insured first mortgage to refinance a twelve story rental apartment building

  • $9 million
  • 112 units
  • Ottawa, Ontario
  • CMHC Financing First Mortgage Loan
  • 5 years term, 25 years amortization
  • LTV: 57%

Refinancing property and repaying existing construction bridge loan

  • $17 million
  • 76 units
  • Sainte Julie, Quebec
  • CMHC Insured Refinancing
  • 10 years term, 40 years amortization
  • LTV: 85%

Provide construction financing to the complex

  • $34 million
  • 271 units
  • Calgary, Alberta
  • CMHC insured construction financing
  • 10 years term, 40 years amortization
  • LTV: 65%

Refinancing existing debt and executing numerous repairs and capital works for repositioning

  • $9 million
  • 141 units
  • Quebec City, Quebec
  • CMHC first mortgage loan
  • 10 years term, 35 years amortization
  • LTV: 60%

Providing a CMHC first mortgage loan to acquire apartment property

  • $13 million
  • 71 units
  • Mirabel, Quebec
  • CMHC first mortgage loan
  • 10 years term, 40 years amortization
  • LTV: 75%

Replacing existing construction financing with a new term financing

  • $18 million
  • 97 units
  • Brossard, Québec
  • CMHC insured first mortgage loan
  • 10 years term, 30 years amortization
  • LTV: 70%

Refinancing existing debt and provide funds for other corporate initiatives

  • $24 million
  • 51 units
  • Toronto, Ontario
  • CMHC insured loan
  • 10 years term, 35 years amortization
  • LTV: 70%

Latest resources and insights

Original perspectives and personal viewpoints on developments and industry trends in commercial real estate.

Growth, Value and Risk

The Bank of Canada made its first interest rate decision of 2021 and presented its latest base-case projections for inflation and growth in the Canadian economy as part of its quarterly Monetary Policy Report.

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Expert insights

Here at First National, the year has started very quickly. After recording tremendous growth in 2020, we have set our sights on doing even more this year.

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Borrower perspectives

We spoke to Alain Grandmaison about his view of the industry impacts resulting from COVID-19, whether or not Junic has altered its vision for growth and why First National is a great fit for the new generation of developers.

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Capital Markets update

This week’s Market Commentary provides an update on rates and curves, CHT Issuance levels and more. Read it here.

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View other multi-family mortgage solutions

Standard Financing

Standard financing is usually considered when borrowers are acquiring a new property or refinancing an existing one and want longer-term financing with predictable payments.

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Short-term (bridge) Financing

Bridge financing addresses a borrower’s short-term needs, usually three months to three years.

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Repositioning / renovating financing

This short-term financing option enables access to a property’s equity for improvements, renovations or repairs, eliminating the need to raise funds from personal sources.

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Secondary financing for multi-family residential property

Second mortgages are often used to access equity in a property when a borrower wants to purchase another asset or renovate/repair a property.

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Development / Construction

A construction loan helps borrowers manage periodic payments for contract work during the building of a real estate asset.

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Sign up for Market updates

Economic and political developments – both in Canada and globally – can impact the commercial real estate market. First National experts follow these trends closely and provide honest, real and professional perspectives into what they could mean for your portfolio.