Contact us

Customer Service – Residential Mortgages

Hours of operation: Monday to Friday 8:30 am to 8:00 pm (EST)
Address: 100 University Avenue, North Tower, Suite 700, Toronto, Ontario M5J 1V6

Telephone
Fax
Email
888.488.0794
866.325.2563
customer@firstnational.ca

Escalation and Complaint Resolution – Residential Mortgages

  • If you have any concerns or a complaint regarding your residential mortgage that you believe has not been resolved to your satisfaction, please contact our Customer Care Department and include: your name;
  • your address/e-mail address or phone number (including area code);
  • your mortgage number; and
  • the details of your concern or complaint, including with whom you have already discussed the issue. Address your fax or email to our Customer Care department.
Telephone
Fax
Email
866.635.9925866.325.2563care@firstnational.ca
Office Hours Monday – Friday  8:30 am to 5:00 pm (EST)
Commercial Mortgages
Telephone
Fax
Address
416.593.1100
800.465.0039
416.593.1900
800.463.9584
100 University Avenue
North Tower, Suite 700
Toronto, Ontario
M5J 1V6
Office Hours Monday – Friday  8:30 am to 5:30 pm (EST)

Head office – Toronto

Telephone
Fax
Address
416.593.1100
800.465.0039
416.593.1900
800.463.9584
100 University Avenue
North Tower, Suite 700
Toronto, Ontario
M5J 1V6
Office Hours Monday – Friday  8:30 am to 5:30 pm (EST)

Regional offices

Vancouver

Telephone
Fax
Address

604.681.5300

800.567.8711

800.567.07111090 Homer Street, Suite 200
Vancouver, British Columbia
V6B 2W9

Calgary

Telephone
Fax
Address
403.509.0900
888.923.9194
888.923.9195800 – 5th Avenue S.W.
Suite 600 
Calgary, Alberta
T2P 3T6

Montreal chartered real estate

Residential
Residential fax
Address
888.499.1733866.516.40742000 Peel Street
Suite 200
Montreal, Quebec
H3A 2W5

Halifax

Residential
Residential fax
Commercial
Commercial fax
902.222.2236902.222.2236902.452.0776902.835.2157

Investor Relations

Ernie Stapleton, Fundamental Communications
Email: ernie@fundamental.ca
Telephone: 905.648.9354

Privacy Officer

Telephone: privacy@firstnational.ca

First National Policy for Accessibility for Ontarians with Disabilities (AODA)