KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


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Jeremy Wedgbury

Jeremy Wedgbury

Jeremy is a member of:
Commercial leadership team

Senior Vice President, Commercial Mortgages


Jeremy Wedgbury is Senior Vice President, Commercial Mortgages at First National. He is responsible for managing the mortgage origination team nationally and oversees the credit adjudication of First National’s broad product portfolio.

Prior to joining First National, Jeremy spent 14 years working with other leading commercial mortgage lenders including Manulife Financial and Merrill Lynch Financial. He has been leading First National’s origination team for the past 15 years. From 2004 to 2015, Jeremy helped the First National mortgage origination team to achieve nearly 300 per cent growth, expanding the team to include more than 30 mortgage professionals. In 2015 alone, First National’s commercial team originated $6.2 billion in commercial loans, bringing mortgages under administration to $27 billion and making First National the largest commercial lender in Canada.

Jeremy holds a Bachelor of Arts degree from Wilfrid Laurier University and an Urban Land Economics Diploma (Real Estate) from the University of British Columbia. He is the Past President of the Greater Toronto Chapter of NAIOP and is a sought-after speaker for industry events.