KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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    While 2020 has been hard, we feel that gratitude, grit and unity are worth celebrating. And we’re doing so with our 2020 Silver Linings customer contest.

    The contest runs from October 1 – December 15, 2020, and each First National mortgage is eligible for a chance to win a $20K prepayment. Click here to learn about the contest.

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