KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

    COVID-19

    If you are a residential customer experiencing financial hardship due to COVID-19 and are looking for information about deferring your mortgage payment, visit our COVID-19 page for residential customers. Learn more

    If you’re a Commercial borrower and looking for the latest First National updates on COVID-19, visit our Resource Centre.
    Learn more

    Your business champions

    Get to know the people and processes that support you in supporting your clients. 

    Learn more

    Working at First National

    First National employees are able to redefine the boundaries of client service while reaching new career heights. Get to know some of our team members who are celebrating milestone anniversaries this year as they share their stories in their own words.

    Learn more
    Commercial_Buildings

    Commercial Mortgages

    Residential-Customers

    Residential Mortgages

    MortgageBroker

    Mortgage Brokers

    Resources and insights

    Original perspectives and personal viewpoints on developments and industry trends in the commercial market.

    Visit our Resources and insights

    My Mortgage Online

    Manage your mortgage online

    • Check your balance
    • Use your prepayment privileges
    • Use the calculators
    • Print your mortgage statement
      And more!

    Login

    Log into Merlin

    Merlin-logo
    • Access your deals 24/7
    • Contact your underwriter or fulfillment specialist
    • Print or email your commitments
    Login

    Investors

    Media

    Careers