KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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    2020 Silver Linings Contest

    While 2020 has been hard, we feel that gratitude, grit and unity are worth celebrating. And we’re doing so with our 2020 Silver Linings customer contest.

    The contest runs from October 1 – December 15, 2020, and each First National mortgage is eligible for a chance to win a $20K prepayment. Click here to learn about the contest.

    Learn more

    We asked Jeremy Wedgbury to share his views on the state of the commercial market and the outlook for apartment construction activity. Read them here. Learn more

    Be your best in the branch: Alberta

    Recently, we spoke to four underwriters from our Calgary branch to understand how they consistently provide best-in-class service to a broad range of brokers spanning three provinces. Read their story here.

    Learn more

    Building the business in sales

    For us, it’s important to find people that can both understand and contribute to our culture of going beyond service through ingenuity and responsiveness. Click here to read what some of our top talent in sales share about working at First National.

    Learn more
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