KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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    2020 Silver Linings Contest

    While 2020 has been hard, we feel that gratitude, grit and unity are worth celebrating. And we’re doing so with our 2020 Silver Linings customer contest.

    The contest runs from October 1 – December 15, 2020, and each First National mortgage is eligible for a chance to win a $20K prepayment. Click here to learn about the contest.

    Learn more

    Get to know our Commercial teams and find out how through collaboration and earned trust we can guide you to your goals. Learn more

    Get to know our leaders: Elena Robinson

    After a 30+ year career in the mortgage industry, Elena Robinson took on the role of National Sales Director for First National’s Residential business in October. In our latest Leader Profile, Elena shares career highlights, her experiences as a mortgage broker, what brought her back to First National in 2018 and what she hopes to accomplish in her new role.

    Learn more

    Get to know our leaders: Leigh Knowles

    Leigh Knowles is First National’s Vice President, Residential Servicing. In her role, she oversees a professional team charged with important borrower-facing functions in accordance with mortgage servicing agreements. Leigh joined First National in August 2020.

    Learn more
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