KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Community and social initiatives

Our commitment to going beyond service isn’t reserved solely for our culture and clients. It extends to the community at large as well.

Giving back and building community

Community exists both inside and outside our doors. We commit equally to cultivating both. Giving back to our communities is fundamental to our culture, whether it is supporting a cause, attending a charity event or running a 50/50 draw at the office. Strengthening our own First National community is also a priority. Frequent social events give us the opportunity to come together and celebrate the pride we all have in being part of this team.

Hear firsthand from First National’s senior leadership and employees what community contribution and our fun, family atmosphere mean to them.




Our causes

Our team believes in contributing to causes that better the lives of those who are less fortunate. We hold many fundraising and social events to support: