Keeping you informed: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

Accessibility for Ontarians with Disabilities Act

We remain committed to ensuring that our products and services are accessible and inclusive:
Learn more about why we believe in integration and equal opportunity:
Take a look at the measures we're taking to meet the integrated accessibility standards and the Accessibility for Ontarians with Disabilities Act: