KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Mark Jewells

Mark Jewells

Mark is a member of:
Team Jesic

Director, Commercial Financing


Determined. Supportive. Entrepreneurial.

“I add value by maintaining strong relationships with clients, offering a new perspective on commercial mortgage applications based on my risk analysis.”

Eight of Mark’s 12 years in the industry have been spent at First National. He began as Team Lead and Underwriter, leading a team of nine responsible for assessing risk on residential mortgage applications. He then took on the role of Account Manager, managing a large broker portfolio across southern Alberta. Extremely driven and determined to achieve his goals, Mark is always seeking ways to grow, learn and evolve professionally. He thrives on being part of a team and is invested in the success of others. For Mark, working in an entrepreneurial culture like First National’s empowers him to constantly seek new, more effective ways to service clients and conduct business.

When he’s not adding value for First National borrowers, Mark spends time with his wife and young daughter and enjoys snowboarding and hiking.