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Our residential call centre is experiencing higher than normal wait times.
If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.
If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.
Be assured that we are committed to getting back to all of you who have contacted us.
Your patience is appreciated, and we thank you for your understanding.