KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Quebec City Real Estate Forum

Quebec City
Robert St. Pierre

Fairmont Le Château Frontenac

2016: Investment, Development, and Leasing Trends and Opportunities in the Québec City Market

First National is a proud sponsor of the luncheon speaker Pierre Dion, President & CEO, Québecor Media Inc.