KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

Working at First National

First National is Canada’s largest non-bank lender, in large part, because we have an incredible, passionate, dedicated team

First National hires the best then helps them grow professionally. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National employees are able to redefine the boundaries of client service while reaching new career heights.

Why choose First National as a great place to work?

In our last annual employee survey we surpassed industry benchmarks:

  • More than 80% of current First National employees indicated they would recommend First National to a friend as a great place to work
  • More than 85% of current employees indicated that they have trust and confidence in First National’s senior leadership team's ability to achieve our goals

Here's what our employees are saying:

First National is a great place to work. I feel and have always felt as though this is a "family" and not an "employer" atmosphere/environment!
I do enjoy working at First National and hope to learn and grow in this company. I believe First National has a lot of growth opportunity, and it’s up to me to take advantage of that.
I believe First National has a fresh view of the marketplace and is willing to be innovative to be relevant in our industry.
Great people and environment. Terrific culture and great team spirit!

A day in the life at First National