KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Compensation and benefits

First National offers employees a
comprehensive salary and benefits package.

First National offers employees a comprehensive
salary and benefits package including:


Competitive salaries


Three weeks of vacation for a new employee’s first full year


Employer matched RRSP program


Employee Assistance Program


Health and Wellness Program


Extended health and dental benefits


Group Life Insurance


Short-term and long-term disability coverage


Education reimbursement to further professional development

Employees can participate immediately upon hire in our Group Benefits program (excluding STD) while First National pays completely for premiums. Employees pay their LTD premium, which result in non-taxable payments in an approved LTD claim.

View current opportunities

First National also offers:

  • Career advancement and professional development resources available through First National’s Learning Network, lunch and learns and continuing education opportunities to support advancement and/or promotion
  • A consistent practice of promoting talent from within First National
  • Management leadership training programs
  • Discounted gym membership
  • Social Events
  • Opportunities to give back to our communities through numerous fundraising and charitable activities