KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.



Big News for First National's Quebec commercial operations

Jeremy Wedgbury,  Senior Vice President, Commercial Mortgages


It is my distinct pleasure to announce the appointment of Michael C. Williams to the newly created role of Vice President, Quebec Region for First National's Commercial Division.

A Montreal native, Michael is a proven commercial real estate financing executive in the Quebec market who brings unique skills, relationships and experiences to this important role within First National's leadership team.

Michael joins us with a clear mandate to grow our business and an enviable 16-year track record as a high-performance team leader in commercial financing, most recently at National Bank in Montreal and prior to that at TD Bank where he served in the commercial mortgage group.

While Michael would be the first to say lending is a team sport, he was certainly a driving force in the successful development of the commercial real estate lending operations within both of these institutions and I consider it a coup that he has chosen to join First National.

For First National, this key appointment signals our deep commitment to Quebec as a conventional, bridge and CMHC-approved lender and underscores our intention to invest locally as a means of providing boots-on-the-ground service that is so critical to delivering our service mission to you.

Speaking on behalf the dedicated members of our Quebec team, I wish Michael bonne chance as he opens the next chapter in our growth story.

I know Michael will be in touch directly, but in the meantime, if you would like to know more about what we can do for you in areas such as property acquisitions/repositioning, construction financing or commercial term loans, please contact your sales advisor.