KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Standard financing offers a fixed interest rate and is typically closed to prepayment for the term’s duration. Because land assets do not produce cash flow, standard financing is only considered when the borrower’s plans to hold the land for the long term. Borrowers must prove an ability to cover the mortgage payments from other sources (cash flowing properties or cash reserves).

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