KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
╲╱

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

Close

team

Our team

Guided by your goals

Your goals and dreams guide us, ground our advice and gauge our value. Everything that we do as an empowered team of advisors – applying our deep experience to decision making, building and evolving relationships, showing up with confidence and insisting on accountability – we do to empower you to achieve your goals and realize your dreams.

Get to know our teams and advisors and find out how through collaboration and earned trust we can guide you to your goals.

Back to all teams

Michele Cook

Michele Cook

Michele is a member of:
Team Bellwood and Tomulka

Director, Commercial Financing

Michele.Cook@firstnational.ca

416.597.5974

Problem solver. Inventive thinker. Swift executor.

Michele has been a part of the First National Financial commercial team for the past 11 years. Prior to moving into origination in 2014, Michele worked in CMBS and oversaw commercial operations for 10 years.

For Michele, there are always alternatives to consider and new ways of thinking to pursue. She is the consummate problem solver, always presenting smart alternatives to complex issues.

Michele takes time to know what makes clients tick. With that knowledge, she can leverage First National’s broad product portfolio and investor network resourcefully. The resulting solution is often unexpected, but completely on point.

Working at First National, Michele has the tools and encouragement that she needs to be inventive in her solution approach. And when it comes time to execute, she has the support to work swiftly in the background, making the client’s experience seamless.

Industry involvement: Michele is a member of the Real Estate Institute of Canada and holds a Certificate in Real Estate Finance (CRF) designation.