KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage or fill out our online mortgage payment deferral request form.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

Top Five Stories

Stay connected to stories that matter with First National’s Resources & Insight Centre

First National’s Resources & Insight Centre delivers commercial real estate financing news and commentary that matters. In the first quarter of 2020, these were the stories that mattered most to our readers based on viewership.

Canadian and US Central Banks Respond to COVID-19 is a summary of efforts made by the Bank of Canada, the Department of Finance, OSFI and the U.S. Federal Reserve up to March 15, 2020 to alleviate economic stress caused by the pandemic.


A Note from First National about COVID-19 Measures appeared on March 17, 2020 and in it Jeremy Wedgbury, Senior Vice President, Commercial Mortgages reported that the company is actively working to close insured and conventional mortgages and quote on new loans – including construction – despite the pandemic. 

Market Commentary: This Month’s Rate Changes is a pre-pandemic look at the state of Canada’s bond market, written on February 21, 2020 by First National Analyst Neil Silverberg, that includes news of a planned $4.8 billion apartment acquisition. 
Cap Rates v2
Intensification on the Books provides a practical guide to those who are contemplating land use densification and includes five risk-management recommendations from Dru McAuley, Assistant Vice President, Commercial Financing at First National who has financed many different types of intensification projects over many years.
Bank of Canada Lowers Rates Again is a synopsis of various fiscal and monetary moves made by policymakers on March 27, 2020 to support Canadian businesses, consumers and lenders in the weeks ahead including an increase in the federal government’s Insured Mortgage Purchase program and Canada Mortgage Bond program. 
If you have a feature story idea for our editors, please contact your First National representative