KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers

Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment deferral, please submit a payment deferral request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.


Market Commentary

Understand how the
market impacts real estate

First National’s treasury specialists follow the market closely and provide regular commentaries on the latest developments. Concise and easy to read, the commentary helps you stay on top of factors affecting Canadian real estate and financing.


Commercial Market Update

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Current bond yields

Staying current about bond rate changes is critical to helping you understand the cost of borrowing.