Elena Robinson
Alberta & Prairies
elena.robinson@firstnational.ca
416.320.3138

Ontario & Atlantic Canada Account Managers

Communicator. Motivated. Personable.

“I add value by nurturing strong relationships with clients and partners, delivering service defined by knowledge sharing and integrity.”

Elena was part of the First National team during its early years in the industry. She rejoined in 2018, bringing numerous years of industry expertise to her role as National Director of Sales. Throughout her time in the industry, Elena has developed skills including sales, business development, management and training. As a strong communicator, she prides herself on being reliable, committed and dependable in her response to broker partners. Highly motivated to succeed, Elena is always inspired to find new and creative ways to achieve objectives. She considers herself a people person and tries to maintain a cheerful disposition and outgoing manner that puts people at ease.

When she’s not adding value for brokers, Elena enjoys exploring the globe, dancing and her volunteer commitments to Big Brothers Big Sisters of Peel.

Ana Inacio
Ontario & Atlantic Canada
ana.inacio@firstnational.ca
416.873.2163

Ontario & Atlantic Canada Account Managers

Collaborator. Mentor. Listener.

“I add value by encouraging brokers to call me to discuss deals and helping them work through issues, understanding that their clients are making the biggest investments of their lives.”

Ana has been a part of the First National team since 1999 and brought over 10 years of experience in the industry when she joined. She brings a deep understanding of underwriting and First National’s product portfolio to her role, often advising brokers on how to best present an application for efficient approvals.

When she’s not adding value for brokers, Ana enjoys golf, concerts, entertaining and special time with her family.

Sameer Badshah

sameer.badshah@firstnational.ca
647.458.4507

Ontario & Atlantic Canada Account Managers

Yvonne Thomson
Ontario & Atlantic Canada
yvonne.thomson@firstnational.ca
905.630.2794

Ontario & Atlantic Canada Account Managers

Empathetic. Diligent. Empowering.

“I add value by applying my business savvy and customer focus to build and maintain enduring relationships.”

Yvonne has been working in the financial industry since 2000, with roles in both mortgages and banking. Through her diverse expertise, she has learned to appreciate everyone’s unique traits and approaches interactions with empathy. By taking the time to understand people and their experiences, she can effectively bring out the best in them. When executing, Yvonne prioritizes work, sets goals and follows through efficiently. She always elevates people’s strengths, so they can contribute confidently to the success of the team. Yvonne’s focus is always on quality. Throughout her career, she has always strived to work with and for the best.

When she’s not adding value for brokers, Yvonne recharges outdoors and travels with her family.

Domenic Ciaravella
Ontario & Atlantic Canada
domenic.ciaravella@firstnational.ca
519.710.5406

Ontario & Atlantic Canada Account Managers

Domenic joined First National in 2021. He initially started out as a mortgage broker in Guelph with the Mortgage Centre in 2001. He then joined RBC as a mortgage specialist in 2002 and later joined the RBC Alternate Mortgage Solutions division of RBC.  In August 2006, Domenic got his first experience as a Business Development Manager at Xceed Mortgage. He started at B2B Bank in May 2008, and worked there up until November 2018 as a Business Development Manager. In December 2018 he joined TD Bank and experienced firsthand how a large bank operates in the broker channel.

During his time as a Business Development Manager, Domenic was able to develop deep relationships with mortgage brokers by focusing on their needs, as well as their clients’. Domenic was also fortunate enough to be a four-time nominee or finalist for two different industry awards: Finalist, Best Lender BDM of the Year in 2013 and 2017, and Nominee for 2018 (from CMP Magazine); and 2018 BDM of the Year with the Mortgage Awards of Excellence.
 
Domenic lives in Guelph with his wife, Elizabeth and 2 teenage children, Gianmarco and Sofia.

April Ossenkopp
Ontario & Atlantic Canada
april.ossenkopp@firstnational.ca
519.521.9409

Ontario & Atlantic Canada Account Managers

Daniela Voci
Ontario & Atlantic Canada
daniela.voci@firstnational.ca
416-906-4916

Ontario & Atlantic Canada Account Managers

Communicative. Responsive. Optimistic.

“I add value by listening to understand and maintaining a positive, productive attitude when working on files and communicating with brokers.”

Daniela had been working in financial services for nearly two decades, with close to 10 years spent focused on mortgage lending when she joined First National in her role as Account Manager in 2019. For Daniela, efficiency is critical in every aspect of her role – whether she is managing deals and interactions with brokers, responding to requests or analyzing deals to identify areas where she can help. Positive and empathetic by nature, Daniela always looks for ways to say yes rather than no and approaches her relationships and her work with compassion and caring. 

When she’s not adding value for brokers, Daniela spends time with loved ones, travels, attends theatre and cheers on Toronto’s teams.

Josie Biase
Ontario & Atlantic Canada
josie.biase@firstnational.ca
416.895.5037

Ontario & Atlantic Canada Account Managers

Richard Richards
Ontario & Atlantic Canada
richard.richards@firstnational.ca
905.621.4481 or 866.834.6468

Ontario & Atlantic Canada Account Managers

Dedicated. Industrious. Sincere.

“I add value by being sincere and honest with brokers and letting them know, through words and actions, that I care about their businesses and their growth.”

Richard has been a part of the First National team in his role as Account Manager since 2011. He prides himself on honest communication, which contributes to broker relationships that become true business partnerships. Always available to brokers, Richard combines his passion for what he does with an urgency and immediacy for every transaction.

When he’s not adding value for brokers, Richard spends time with his family.

Krista Wilkins

krista.wilkins@firstnational.ca
647.473.6406

Ontario & Atlantic Canada Account Managers

Enthusiastic. Thoughtful. Efficient.

“I add value by building strong relationships with clients and making sure I’m always available to assist brokers.”

Krista started at First National in 2016 with four years of prior industry experience. Known for her high-energy approach to her role and interactions with clients, Krista invests time to get to know each broker and ensures that she does whatever is required to meet their needs. Resourceful and organized, she places a premium on efficiency and swift service. After leading our Internal Account Team for several years, Krista brings a wealth of knowledge to her role as an Account Manager, as well as a fresh approach to customer service.

When she’s not adding value for brokers, Krista treasures time spent with her daughter.

Bonnie Peterson
Ontario & Atlantic Canada
bonnie.peterson@firstnational.ca
613.868.4210

Ontario & Atlantic Canada Account Managers

David Neville
Ontario & Atlantic Canada
david.neville@firstnational.ca
902.293.1243

Ontario & Atlantic Canada Account Managers

Responsive. Knowledgeable. Adaptable.

“I add value by responding to brokers in a reasonable timeframe and managing their expectations consistently.”

David joined First National in 2020 but has been working in the mortgage industry since 1987, with 16 of those years spent servicing brokers in Atlantic Canada. In his previous roles, he assisted brokers in evaluating deal scenarios, provided training and presented suitable mortgage options for brokers’ clients. With deep knowledge of the industry both regionally and nationally, David understands that change is inevitable, and success comes from accepting it and adapting quickly and efficiently. He considers himself a “broker advocate” and is dedicated to supporting brokers in supporting their clients.   

When he’s not adding value for brokers, David enjoys downtime with his family and participates in sports including golf, kayaking and swimming.

Manny Sevatzian
Ontario & Atlantic Canada
manny.sevatzian@firstnational.ca
647.468.7520

Ontario & Atlantic Canada Account Managers

Aaron Benson
Ontario & Atlantic Canada
aaron.benson@firstnational.ca
647.269.5597

Ontario & Atlantic Canada Account Managers

Natasha Alli
Ontario & Atlantic Canada
natasha.alli@firstnational.ca
647.201.7872

Alternative Lending Solutions

Responsive. Resourceful. Personable.

“I add value by leveraging my previous underwriting experience to structure deals efficiently and provide the high level of service required.”

Natasha joined the First National team in 2018, bringing six years of industry expertise, with four of those years focused on underwriting. She developed experience in broker relationship management and mortgage application/documentation review and analysis. With broad underwriting experience gained at several organizations, Natasha knows how to structure deals efficiently according to policy and approval parameters. She also understands the importance of responsiveness – answering calls and emails, addressing inquiries and keeping lines of communication open. For Natasha, it is important to apply a solution mindset to every stage of mortgage process. She also is always open and available to help colleagues and clients with questions about new deals, existing deals and product information.  

When she’s not adding value for brokers, Natasha enjoys travel, watching sports, spending time at the cottage and anything fitness related.

Anthony Scimeca
Ontario & Atlantic Canada
anthony.scimeca@firstnational.ca
416.712.2773

Ontario & Atlantic Canada Account Managers

Anthony joined First National in 2020 and brought five years of diverse experience in the industry to his Account Manager role. Solution-oriented in his approach, he’s passionate about delivering a seamless and efficient experience to brokers and their clients. He is highly motivated to help his brokers succeed, so he focuses on providing expert knowledge, quick responses and thoughtful resolutions. Anthony places great importance on ensuring his interactions are friendly and positive.

When he’s not adding value for brokers, Anthony enjoys spending time with his family and friends, watching and playing sports and learning new things to enhance his skillset.

Isabel Eydlin
Ontario & Atlantic Canada
isabel.eydlin@firstnational.ca
647.746.8979

Ontario & Atlantic Canada Account Managers

“I add value by communicating effectively, thoroughly and in a timely manner, adhering to my own personal professional commitment to respond as quickly as possible."

Isabel joined the First National team in 2022, bringing 15 years of experience in the financial services industry to her role as Business Development Manager. She has a vast knowledge of the broker origination space, with 10 years of credit experience (prime and alternative). She also has expertise in sales support and business development. Isabel feels strongly that her combined underwriting expertise and sales acumen allow her to address broker questions and requests with decisive decisions. Being genuine and transparent are important to her when building and nurturing relationships with brokers. Highly organized, Isabel relies on technology and her own systematic approach to sales to be as effective as possible.
 
When she’s not adding value for brokers, Isabel prioritizes time with her son, building special memories by attending Raptors games, enjoying time outdoors and bonding with their dog Zoey.

Jo-Anne Fleming
Ontario & Atlantic Canada
joanne.fleming@firstnational.ca
519.709.1933

Ontario & Atlantic Canada Account Managers

Confident. Resourceful. Experienced.

“I add value by confronting challenges with a solution mindset, confidently tapping my expertise in credit and underwriting to develop creative solutions.”

Jo-Anne joined the First National team in 2022, but has been working in the industry since 1999. She has experience in all facets of lending including mortgage administration, underwriting (prime and subprime mortgages), collections and sales. Jo-Anne believes that education is one of the most important aspects of her role. When brokers understand products, their value and how they can truly help clients, they are more apt to choose First National. Undeterred when asked to work outside of her immediate responsibilities, Jo-Anne relishes any opportunity to step in and adapt as required to deliver the best results for the company. She values relationships and approaches them with empathy and transparency, so partners can always look to her as a trusted resource. When problems do arise, Jo-Anne evaluates them from varied perspectives to identify the best solution. That problem solving approach helps to shape her communication style as well, so she is always providing comprehensive information to partners.

When she’s not adding value for brokers, Jo-Anne spends time with family and friends and savours time outdoors.

Andrea Haines
Ontario & Atlantic Canada
andrea.haines@firstnational.ca
613-807-9637

Ontario & Atlantic Canada Account Managers

Dedicated. Communicative. Trustworthy.

“I add value by helping brokers position themselves as experts with borrowers through training, transparent expectations, effective communication and reliable support.”

Andrea joined the First National team in 2022, after spending more than two decades in the financial industry in sales and business development roles. Every day, she recommits to her goal of being a respected and trustworthy resource for brokers. She is dedicated to their success, working with them to find best solutions for their deals at every stage of the process. Long-term partnership is important to her. Andrea invests in relationships, becoming a trusted ally and integral part of her brokers’ businesses. A strong and consistent communicator, Andrea shares information openly and effectively in a variety of areas including training, deal assessment, problem resolution, business continuity planning and goal setting.

When she’s not adding value for brokers, Andrea enjoys time with her family at the lake, tends her garden, explores the globe and gets lost in a great book.

Steeve Khlaif
Ontario & Atlantic Canada
steeve.khlaif@firstnational.ca
416.707.2259

Alternative Lending Solutions

Available. Genuine. Personable.

“I add value by putting clients first and building long-term relationships and trust, so we can identify solutions, opportunities and options based on their needs.”

Steeve joined the First National team in January 2020, after working in the mortgage industry for 12 years in sales and service roles. From first contact, he wants clients to know that he is there for them – to listen, build solutions, uncover opportunities and present options. For Steeve, building trust means listening to clients and making sure they know that he hears them and understands their experiences. He believes in honest communication, which includes setting realistic expectations, facing issues as they arise and maintaining a positive, solution mindset.

When he’s not adding value for brokers, Steeve prioritizes time with family biking and traveling during the summer and watching the latest sci-fi thrillers in winter months. He also enjoys DIY home projects including landscaping, gardening and upgrades/repairs.