First National Financial LP

Better answers to client questions

  • First National Financial LP

Chris Graham is a communication expert and the founder of TellPeople, where he teaches storytelling and communication to professionals. He’s a speaker, consultant, investor, and comedian. Chris provides ongoing support to the team at First National, and we are delighted to share his insights with our broker community.

During periods of uncertainty, it’s natural for clients to have more questions than usual and for you to feel like you need to respond to everything immediately. In your rush to be responsive, it’s important to remember that giving a poor answer quickly only increases client anxiety. This video shows you a simple way to respond to clients efficiently and accurately.