KEEPING YOU INFORMED: COVID-19 information for residential customers & commercial borrowers
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Our residential call centre is experiencing higher than normal wait times.

If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.

If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.

Be assured that we are committed to getting back to all of you who have contacted us.

Your patience is appreciated, and we thank you for your understanding.

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Resources & Insights

Original perspectives and personal viewpoints on developments and industry trends.

Resources & Insights

Original perspectives and personal viewpoints on developments and industry trends.

More tips for phone and video communication

Apr 16, 2020
Be your best
First National Financial LP

Chris Graham is a communication expert and the founder of TellPeople, where he teaches storytelling and communication to professionals. He’s a speaker, consultant, investor, and comedian. Chris provides ongoing support to the team at First National, and we are delighted to share his insights with our broker community.

Is it possible to communicate with clients virtually but have it feel like face-to-face? Can you create the same quality of connection over phone and video as you can in-person? The trick is going out of your way to consider your client’s needs and desires. This video shows you three more ways to enhance all your virtual communications.