Responsiveness when you need it

There will be times during your mortgage term where you’ll have questions that require immediate answers. At First National, responsiveness is a core value. Our representatives are available to you for any and every question.

Below, you will find the contact information you need to reach customer service, escalate issues if required, make a home warranty claim and apply for mortgage life insurance.

You can also manage your mortgage online anytime using My Mortgage. Use the chat feature to conveniently contact us, right in My Mortgage.

Customer Service:

Our Customer Service Representatives are available Monday to Friday, 8:30am to 8:00pm EST. Please provide them with your name, mortgage number and details of your request.


Renewals and Refinances:

Our Mortgage Specialists are available Monday to Friday, 8:30am to 8:00pm EST.

T: 1.888.670.2111

Escalating issues:

Our Customer Care department is available to help you with issues that have not been resolved to your satisfaction. Hours of operation are Monday to Friday, 8:30am to 5:00pm EST. Please provide the following information:

  • Your name
  • Your contact information (address, email, phone number)
  • Your mortgage number
  • The details of your concern and any prior discussions about the issue

T: 1.866.635.9925
F: 1.866.325.2563

Insurance and protection:

First National offers two solutions – one to protect your home and one to protect your family – in the event of unforeseen circumstances.

To make a Home System Warranty Program claim, call 1.888.221.5153

To apply for The Credit Security Plan, underwritten by the Manufacturers Life Insurance Company, call 1.888.670.2111.