Our residential call centre is experiencing higher than normal wait times.
If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.
If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at email@example.com.
Be assured that we are committed to getting back to all of you who have contacted us.
Your patience is appreciated, and we thank you for your understanding.
For residential mortgage holders
For residential mortgage brokers
Our Annual Report is now available. To view our current and past Annual Reports, click here.
First National is always looking for talented people who are passionate about service and success.
Not only are we committed to hiring the best and brightest, we are dedicated to helping them grow professionally. Join the First National team.
Congratulations! You have successfully secured a First National mortgage for your dream home. It’s an exciting time, but can also be an anxious one with so much new information to absorb and new responsibilities to handle. As part of our promise
to you and your broker, we aim to simplify how you understand and manage your mortgage. We want to make it stress free by ensuring that you always know what to expect and how you can best maximize the valuable features of your First National mortgage.
First National offers several prepayment privileges depending on the mortgage product you haveselected that can help you save on interest costs and pay down your mortgage more quickly.
Become mortgage free as soon as a possible by taking advantage of prepayment privileges including annual lump sum payment, double up payment and annual 15% payment increase*.
First National can pay your taxes on your behalf. We collect your tax payments with your regular mortgage payments and hold the funds in a special tax account.
When the time comes, you can renew your First National mortgage in a few simple steps. As you near your term’s end, one of our mortgage professionals will contact you to discuss your renewal options.
Cover up to $10,000 annually in eligible home repair costs with the Echelon Home Warranty System Program. The program is complimentary for the first year of your new mortgage term**.
*Applicable for fixed-rate mortgages only.
** Not available for properties in British Columbia or Quebec.
I love the online account where I can log in and see how much we’ve paid, how much we still owe and if needed, I can make changes to fit our family. First National Financial is awesome!
– Christina Y., Alberta
We offer several ways for you to stay connected to our mortgage professionals and informed about the latest developments at First National and in the industry.
It includes two important resources — a reference guide explaining pertinent features of your First National mortgage anda letter outlining critical mortgage details including:
Track your mortgage details, review your mortgage account, manage your mortgage payments, update your mortgage account information and more – online, anywhere, at any time.
Log into My Mortgage