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Our residential call centre is experiencing higher than normal wait times.
If you are a residential customer experiencing financial hardship due to COVID-19 and need to request a mortgage payment assistance, please submit a payment assistance request through My Mortgage.
If you are a commercial borrower experiencing financial hardship due to COVID-19, please email our Payments team at commercial.payments@firstnational.ca.
Be assured that we are committed to getting back to all of you who have contacted us.
Your patience is appreciated, and we thank you for your understanding.
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First National is always looking for talented people who are passionate about service and success.
Not only are we committed to hiring the best and brightest, we are dedicated to helping them grow professionally. Join the First National team.
Depending on how you choose to manage your mortgage and payments, there may be times when you have to pay additional charges.
NOTE:
*Interest Rate Differential (IRD): the difference between your current mortgage interest rate and the current First National interest rate on a replacement mortgage for the time remaining on your mortgage term.
**Prepayment penalties are subject to change based on changes in interest rates, the passing of an anniversary date or upon the conditions set out in certain mortgage products. Please refer to your mortgage documents, log into My Mortgage or contact our customer service team at 1.888.488.0794 for more information.
There are other charges that could potentially apply when paying down or paying off your mortgage:
For questions about these charges, please contact Customer Service at 1.888.488.0794 from 8:30am to 8:00pm (EST), Monday through Friday.
If you choose to pay more than your prepayment privileges allow, you may face additional charges or penalties. Learn when and how these charges may apply to you.
Track your mortgage details, review your mortgage account, manage your mortgage payments, update your mortgage account information and more – online, anywhere, at any time.
Log into My Mortgage